Trainee Store Manager / Supervisor - Full Time

SPAR Ballybrit, Galway Technology Park, Parkmore, Ballybrit, Galway, County Galway, H91WN6E  currently have a vacancy for a Trainee Store Manager / Supervisor in our store. This is a Full-Time position working 5 Days Monday to Saturday, No Sundays or late evenings,

Retail or Food experience an advantage, Must have flexibility and willingness to learn.

Supervisory

• Assist in the supervision of the retail sales team on a daily basis and ensure necessary tasks are completed to an appropriate level

• Ensure high quality and consistent customer service is provided at all times

• To assist in the supervision of the effective induction and training of employees

• Assist the Store Manager in the effective management of retail sales team performance

Customer Care

• To ensure customers receive high quality and consistent service at all times

• To deal with and rectify customer complaints in an effective and pleasant manner and ensure that all complaints are reported in the appropriate manner

• To be involved in necessary store improvements following customer complaints

Operations

• Ensure housekeeping in the store is maintained at an optimum level

• Assist in the implementation of in-store sales and promotions

• To communicate with retail sales team regarding in-store sales and promotions

• To ensure the appropriate cash register and cash handling policy is adhered to

• Ensure that best practices are in place in the department including merchandising standards/store set up & finish and the running of promotions.

Stock Management

• Ordering of stock

• To assist the Store Manager in preparations for stock take and supervise where appropriate

• To assist the Store Manager in minimising stock loss through wastage, damages and pilferage

• Ensure food management and waste systems are adhered to by retail sales team

• Check to ensure adequate stock is available for customer’s needs

• Ensure stock is rotated appropriately to ensure in-date stock is available and minimise waste through out-of-date stock

Legislation & Security

• To ensure secure opening and closing procedures with the Store Manager

• To assist the manager as appropriate in matters relating to managing staff ensuring compliance with employment, HACCP, Health & Safety and Consumer legislation

• To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated

• Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly

General

• To know and understand company policies and procedures and ensure they are implemented effectively by retail sales team

• To achieve targets as agreed with Store Manager

• Escalate issues to Store Manager as appropriate

• To communicate with the Store Manager on an on-going basis

• To undertake other additional duties as may be assigned by the store manager

• Retail experience required

• Ability to work on own initiative

• Excellent interpersonal skills

• Passion for providing excellent customer services

• Understanding of employment, health & safety , HACCP, and consumer legislation

• Committed to continually improving standards

• Self-motivated & ambitious

• Computer literate