Evening Supervisor / Shift Supervisor

SPAR Prosperous, Main St, Prosperous, County Kildare are recruiting a full time Evening Supervisor / Shift Supervisor to join their fantastic team. 

SUPERVISORY

• Supervise the activities of retail sales team on a daily basis and ensure necessary tasks are completed to an appropriate level

• Ensure high quality and consistent customer service is provided at all times

• To delegate and communicate effectively with the retail sales team

• To supervise the effective induction and training of employees

• Assist the Store Manager in the effective management of retail sales team performance

CUSTOMER CARE

• To ensure customers receive high quality and consistent service at all times

• To deal with and rectify customer complaints in an effective and pleasant manner

• To pro-actively take necessary action in store improvements following customer complaints

OPERATIONS

• Ensure store is merchandised in a customer friendly and competitive manner ensuring compliance with company procedures and guidelines

• Ensure housekeeping in the store is maintained at an optimum level

• Co-ordinate in-store sales and promotions

• To communicate with retail sales team regarding in-store sales and promotions

• To ensure the appropriate cash register and cash handling policy is adhered to

• To ensure shelf edged labels are updated on a weekly basis

• To react to local market trends and competition in an appropriate manner

STOCK MANAGEMENT

• Ordering of stock

• To assist the Store Manager in preparations for stock take and supervise where appropriate

• To assist the Store Manager in minimising stock loss through wastage, damages and pilferage

• Ensure food management and waste systems are adhered to by retail sales team

• Check to ensure adequate stock is available for customer’s needs

• Ensure stock is rotated appropriately to ensure in-date stock is available and minimise waste through out-of-date stock

LEGISLATION & SECURITY

• To ensure secure opening and closing procedures with the Store Manager

• To assist the manager as appropriate in matters relating to managing staff ensuring compliance with employment, HACCP, Health & Safety and Consumer legislation

• To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated

• Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly

GENERAL

• To know and understand company policies and procedures and ensure they are implemented effectively by retail sales team

• To achieve targets as agreed with Store Manager

• Escalate issues to Store Manager as appropriate

• To communicate with the Store Manager on an ongoing basis

• To undertake other additional duties as may be assigned by the store manager

• Previous supervisory experience

• Operational knowledge of retail environment

• Excellent interpersonal skills

• An understanding of consumer needs

• Understanding of employment, health & safety , HACCP, and consumer legislation

• Committed to continually improving standards

• Self-motivated & ambitious

• Computer literate