Store Supervisor - Full time Ringsend, Dublin
On-site- Ringsend, Dublin 4, Leinster, Ireland
MAXOL Ringsend Road Ringsend Dublin 4
Job description
MAXOL Ringsend Road Ringsend Dublin 4 require an experienced full time Shop Supervisor to join their amazing team.
Successful candidates will be customer focused and have previous forecourt experience.
SUPERVISORY
- Supervise the activities of retail sales team on a daily basis and ensure necessary tasks are completed to an appropriate level
- Ensure high quality and consistent customer service is provided at all times
- To delegate and communicate effectively with the retail sales team
- To supervise the effective induction and training of employees
- Assist the Store Manager in the effective management of retail sales team performance
CUSTOMER CARE
- To ensure customers receive high quality and consistent service at all times
- To deal with and rectify customer complaints in an effective and pleasant manner
- To pro-actively take necessary action in store improvements following customer complaints
OPERATIONS
- Ensure store is merchandised in a customer friendly and competitive manner ensuring compliance with company procedures and guidelines
- Ensure housekeeping in the store is maintained at an optimum level
- Co-ordinate in-store sales and promotions
- To communicate with retail sales team regarding in-store sales and promotions
- To ensure the appropriate cash register and cash handling policy is adhered to
- To ensure shelf edged labels are updated on a weekly basis
- To react to local market trends and competition in an appropriate manner
STOCK MANAGEMENT
- Ordering of stock
- To assist the Store Manager in preparations for stock take and supervise where appropriate
- To assist the Store Manager in minimising stock loss through wastage, damages and pilferage
- Ensure food management and waste systems are adhered to by retail sales team
- Check to ensure adequate stock is available for customer’s needs
- Ensure stock is rotated appropriately to ensure in-date stock is available and minimise waste through out-of-date stock
LEGISLATION & SECURITY
- To ensure secure opening and closing procedures with the Store Manager
- To assist the manager as appropriate in matters relating to managing staff ensuring compliance with employment, HACCP, Health & Safety and Consumer legislation
- To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated
- Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly
GENERAL
- To know and understand company policies and procedures and ensure they are implemented effectively by retail sales team
- To achieve targets as agreed with Store Manager
- Escalate issues to Store Manager as appropriate
- To communicate with the Store Manager on an ongoing basis
- To undertake other additional duties as may be assigned by the store manager
Job requirements
The ideal candidate will possess the following attributes:
- Previous experience in retail
- Knowledge in food safety, hygiene and HACCP would be beneficial
- Customer driven with great communication and interpersonal skills
- Hard-working and flexible, with the ability to work both as part of a team and on own initiative
- Professional & polite manner is essential
- Committed to continually improving department standards with an attention to detail
- Committed to delivering great customer experiences in a busy environment
- Enjoys working in a fast paced team environment and with a willingness to embrace new challenges
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