Forecourt Manager

Forecourt Manager - Inver Dungarvan

The Forecourt Manager will be responsible for managing the overall functioning of the store. They will be expected to look after the day-to-day operations of the store and ensure maximum profitability for the store by delivering the best-in-class retail experience to our customers.

The key roles and responsibilities involved in this role include.

• Achieve fuel and non-fuel sales and profit targets

• Maximising sales through well merchandised shops 

• Provide high level of customer service 

• Ensure you and the team abide by all company policies and procedures 

• Manage stock and cash control procedures investigate and report when variances occur

• Ensure compliance with health & safety and dangerous substance

• Being creative and innovative by studying and implementing advertising, sales promotion, and display plans.

• To meet KPI’s and targets given by management.

• To motivate all staff with a view to ensure best service to our customers. 

• Managing all controllable costs to keep operations profitable.

• Managing the budgets and revenue for the store. 

• Developing and collating weekly reports.

• Maintaining store staff by recruiting, selecting, and training new staff, in conjunction with the HR department.

• Providing ongoing training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent.

• Using the companies rostering system to schedule and assign employees 

• Maintaining store staff job results by coaching, counseling, and motivating staff. 

• Updating colleagues on business performance, new initiatives, and other pertinent issues.

• Organising special promotions, displays and events.

• Dealing with customer queries and complaints as per the company policies.

• Maintaining the overall image of the store, ensuring customers are safe and comfortable.

• Contributing to team effort by accomplishing related results as needed.

• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.

• Maintaining operations by initiating, coordinating, and enforcing program, operational and personnel policies and procedures.

• Ensuring that standards for quality, Customer Service and Health and Safety are met.

• Protecting employees and customers by providing a safe and clean store environment.

Qualifications and Experience 

• IT Literate with excellent communication skills. 

• People skills with the ability to lead and motivate a team.

• The ability to work in high-pressure situations. 

• Ability to read and understand sales data.

• Excellent organisational and time management skills.

• Self-motivated and enthusiastic with a high level of confidence.

• A strong work ethic. 

• Ability to display professionalism and reliability. 

• Previous retail Managerial experience is required.

Benefits

• Whilst previous experience is essential, full training will be provided. 

• Competitive salary 

• Bonus based on the achievement of KPIs- 

• Pension

• Cycle To Work Scheme

• Maternity and Paternity benefits

• Company Phone

• Company Laptop 

• Access to company discount app

• Access to company online learning platform 

Skills:
Management Customer Service Merchandising People Skills

Benefits:
EAP Pension PRP Bonus Cycle To Work Scheme Mobile Phone Company Laptop