Deli Assistant

Job description

CUSTOMER CARE

To serve customers in a friendly and efficient manner providing an exceptional standard of
Customer care
To communicate with the customers in an effective and welcoming manner
To deal with customer complaints in a professional and pleasant way and refer to the store
manager where appropriate
Ensure products are served to customers in line with Food Hygiene Requirements
Maintain knowledge of current in deli sales and promotions
Assist customer with queries regarding the deli products

OPERATIONAL & STORE PRESENTATION

Ensure Deli area and equipment is maintained to the required level of Hygiene ensuring
cleaning is carried out as per food hygiene policy
To receive and check stock in line with company guidelines
Ensure product is stored in line with food hygiene policy
Ensure product is displayed in line with food hygiene policy and merchandising policy
To rotate stock appropriately minimising waste
To be vigilant at all times to prevent stock loss and waste
To conduct stock takes as instructed by assistant store manager/store manager
Ensure food hygiene practices are complied with in line with HACCP regulations
To take care for your health & safety and that of your colleagues and customers and take
action to reduce risks and hazards

FOOD SERVICE

Check temperatures in the deli area ensuring they are compliant with HACCP regulations
Maintain HACCP records in line with store policies
Monitor Critical Control Points and ensure food is not open to contamination
Comply with relevant controls around all foods including Fresh and Red Meats

GENERAL
Any other duties that may be assigned to you by the assistant store manager/store manager