Chip Shop Manager

Job description

Colm O'Reillys  SPAR Group requires a full time Chip Shop Floor Manager to join their team in location at Glanmire, E Cliff Rd, Ballinglanna, Co. Cork.


CUSTOMER SERVICE AND CARE

  • Ensure exceptional customer experience, supporting our vision to deliver good food, good service and good value
  • Deal with customer complaints and liaising with third parties as may be required

OPERATIONAL AND STORE PRESENTATION

  • Train, coach and direct staff, upskilling and mentoring them in line with Best Food practices including hygiene, service and packaging.
  • To analyse and interpret stocktake results including any corrective action.
  • Vendor selection and management in conjunction with the General Manager.
  • Ensure routine maintenance and upkeep of equipment.
  • Maintain a safe, sanitary and appetising food environment implementing best practice merchandising.
  • Promote and drive new recipes providing our customers with regular new taste offers.
  • Co-ordinate and manage fresh food promotions and communicate same to the fresh food teams.
  • Assist the Store Manager in the recruitment of high calibre fresh food sales team and the effective management of same.

FINANCIAL

  • Maximising sales, profitability and participation of the fresh food department.
  • Ensuring overheads are controlled and minimised where appropriate.
  • Minimise stock loss through portion control, wastage, damages and pilferage.

COMPLIANCE

  • Conduct internal audits and follow up to resolve any non-compliance issues.
  • Execute all fresh food programmes in compliance with EHO and HACCP requirements.
  • Liaise with statutory bodies if necessary, to ensure premises and work practices comply with current food legislation.
  • Ensure all staff are trained in line with current Food Safety and HACCP guidelines.

Requirements

  • Fresh food/deli management experience essential
  • Passion for fresh food
  • Fresh food experience
  • Excellent fresh food knowledge
  • The ability to lead, manage and develop others into a state of self-sufficiency
  • Possess excellent organisational and communication skills
  • Ability to identify and maximise sales opportunities across fresh food departments
  • Strong knowledge and qualifications of food safety and HACCP best practices
  • Excellent knowledge of marketing and understanding customers’ needs and expectations for the ‘wow’ in store experience
  • Self-starter with a hand on approach and passion for fresh food
  • Provides clear direction and authority
  • Excellent people skills and experience working with the public in a busy environment